Our Trade In Program is a wonderful way to extend your mattress investment. Simply put, for however long you own one of our mattresses, you can upgrade to a higher end model and only pay the price difference. So, if you purchased an $800 dollar mattress, but really liked the $2500 dollar mattress, then you will only pay $1700 to upgrade - Your current mattress will never lose its value! We simply bring it back to our shop and rebuild it the same day for you.
Keep in Mind
Your new mattress will feel different from your old one. Allow your body at least 30 days to adjust to the extra support and comfort of your new Beds By Design mattress.
After 30 days if you would like to make and adjustment give us a call. We can make it softer, firmer or more supportive based on your needs.
Our warranty is pretty straightforward. We take a component approach to mattress warranties, meaning that if only one layer failed, then we’ll replace that layer instead of throwing out the entire mattress. Each component carries its own warranty.
CORES COMFORT LAYERS
Traditional Coil - 10 Years
Hypersoft - 10 years
QuadCore™ Pocketed Spring - LIFE
Duron™ Soft/Firm - 20 Years
Synergy Core™ - LIFE
OmniFlow™ - 20 Years
Energy Core™ - LIFE
Duramax™ - 30 Years
Beds by Design will cover any of the following manufacturing defects under normal wear and tear:
MATTRESS BOX SPRING
Body indentations greater than one inch Loose or broken wires
Loose or broken coils Splits in the wood frame
Coils that protrude or rip through the fabric Bent, loose, and/or defective beams
Edges that sag one inch or more
A proper bed frame must continuously support your mattress set. King, Queen, and Full sets must have a minimum of five legs. A rigid center support must be placed in the center of your set. If cross slats are used, there must be a minimum of five slats
Your Mattress Warranty Does NOT Cover:
- Mattress damage due to the use of an inappropriate foundation
- Mattress and/or foundation damage due to an inadequate bed frame
- Damage caused by excessive weight on the mattress
- Mattress and/or foundation damage due to abuse or moving
- Fabric stains or burns
- Mattress Height
- Transportation Cost
- All Purchases are Non-Refundable
If Service is Needed
Your mattress and/or foundation will be repaired or replaced at the discretion of BBD. You are responsible for any transportation or shipping charges associated with service.
If identical materials are not available at the time of product service, Beds By Design will substitute materials of equal or higher quality. Beds By Design reserves the right to refuse service when, upon inspection, the product is found to be in an unsanitary condition, or when product failure is due to causes other than defective workmanship or materials.
Due to the personal nature and sanitary issues of sleep product use, Beds By Design offers NO REFUNDS OR EXCHANGES on mattress and foundation sales, and special order or accessory items.